Official Policy Document

rm97 Terms & Conditions

By accessing and using the platform, you are considered to have read, understood, and agreed to these terms and conditions.

Last Updated: 30 October 2026

Introduction to This Document

These terms and conditions are the official policy document governing the rm97 platform and all its services. By accessing rm97's website, mobile platform, or any of its services, players are considered to have read, fully understood, and agreed to comply with these terms. If you do not agree with these terms, you must stop using the platform.

rm97 reserves the right to amend these terms at any time. Once changes are published on the website, continued use of the platform by players will be treated as acceptance of those changes. Players are therefore encouraged to check this page regularly.

Eligibility Requirements for Registration

Age Requirement

You must be 21+ to use the rm97 platform. Anyone who has not yet reached the age of 21 is not permitted to use our services. rm97 may request proof of age at any time, and if a player is found to be underage, the account will be immediately closed and any remaining funds may be dealt with accordingly.

Personal Responsibility

Each player must —

  • Register only one account under their own name
  • Provide accurate and complete personal information during registration
  • Take personal responsibility for maintaining their own account security
  • Not share their account with anyone else

Restricted Regions

Players residing in countries or regions where online casinos are prohibited by law are not permitted to use this platform. It is your own responsibility to check and comply with the laws of your location.

Account Management Policy

Single Account Policy

Each player may hold only one account at rm97. If multiple accounts are found to belong to the same person, rm97 reserves the right to close all additional accounts and void any bonuses and credits obtained.

Access and Security

Players must keep their account login details (username and password) confidential. All activities carried out on an account are considered the account holder's responsibility. If you notice any unauthorised access or suspicious activity, contact rm97 customer service immediately.

Account Verification

rm97 may at any time request documentation to verify a player's National Registration Card (NRC) and ownership of the payment method used for deposits and withdrawals. Players must cooperate fully with such requests; failure to do so may result in withdrawal being placed on hold.

Deposit and Withdrawal Policy

Deposit Methods and Minimum Amount

Deposits at rm97 can be made via KBZPay, Wave Money, AYA Pay, and CB Pay. The minimum deposit amount for any method is 3,000 Ks. Deposits are normally processed instantly. If a delay occurs due to a technical issue, please contact customer service.

Withdrawal Methods and Minimum Amount

Withdrawals can also be made via KBZPay, Wave Money, AYA Pay, and CB Pay. The minimum withdrawal amount is 30,000 Ks, and processing normally takes between 15 minutes and 2 hours.

  • Withdrawals must be made using the same method as the deposit
  • Funds can only be sent to the player's own payment account
  • Withdrawal requests that do not meet the terms of service may be declined

Financial Verification Policy

rm97 strictly follows policies in line with anti-money laundering and financial transaction monitoring regulations. All payments must come from the player's own funds. Use of a third party's payment account is strictly prohibited.

Bonus and Promotion Terms

Welcome Bonus — 100% First Deposit Bonus

rm97 offers new players a 100% welcome bonus on their first deposit. The maximum bonus amount is 200,000 Ks. To withdraw bonus funds, the player must meet a wagering requirement of 20 times the bonus amount.

Examples —

  • Deposit 20,000 Ks and receive a 20,000 Ks bonus, giving a total balance of 40,000 Ks with a wagering requirement of 20,000 Ks × 20 = 400,000 Ks
  • Deposit 420,000 Ks and receive a 200,000 Ks bonus (maximum cap), giving a total balance of 620,000 Ks with a wagering requirement of 200,000 Ks × 20 = 4,000,000 Ks

Claiming Bonuses and Restrictions

The following terms apply to bonuses —

  • The welcome bonus can be claimed only once per player (and per individual payment account)
  • Bonus funds may only be withdrawn after the wagering requirement has been met
  • rm97 may announce a maximum win cap on winnings generated from a bonus at any given time
  • rm97 reserves the right to modify or cancel any bonus offer with prior notice

VIP Program — Cashback Policy

The rm97 VIP program has three tiers: Bronze, Silver, and Gold. Bronze members can earn up to 0.4% cashback per week, Silver up to 0.8%, and Gold up to 1.2%. Tier upgrades are determined based on each player's regular playing activity and continued engagement.

Game Rules and Policies

Fair Play

rm97 is committed to providing a fair and responsible gaming environment for all players. Game outcomes are determined using Random Number Generation (RNG) and fair play technology.

Prohibited Cheating

The following violations are strictly prohibited —

  • Exploiting software bugs or technical vulnerabilities
  • Obtaining bonuses through fraudulent means
  • Collusion or coordinated play between players
  • Using bots or automated software to play on your behalf
  • Using the platform for money laundering purposes

If any of these violations are detected, rm97 reserves the right to close the account and void all funds obtained.

Technical Issues

If game data is lost due to network issues, server problems, or other technical failures, rm97 will refer to its recorded data to make a decision, and that decision will be considered final.

Personal Data Protection

Data Collection and Storage

rm97 collects players' personal information to provide services and meet legal requirements. This data is handled in accordance with the applicable privacy policy, and the full policy can be read on the Privacy Policy page.

SSL Encryption and Data Security

The rm97 platform uses SSL encryption technology to protect players' personal information and financial data. Payment details are not stored directly by the platform — they are handled only through payment operators.

Responsible Gaming Obligations

Player Responsibilities

rm97 is committed to responsible gaming with players' best interests in mind. Players must —

  • Play for entertainment only, not as a way to make money
  • Avoid chasing losses by continuing to play in an attempt to recover them
  • Set a spending limit before playing and stick to that amount
  • It is strictly prohibited to allow anyone under 21+ to play through your account

If you experience any gambling-related problems, visit the Responsible Gaming section.

Self-Exclusion Tools

rm97 provides self-exclusion tools for players to control their own gaming, including a Self-Exclusion option to temporarily suspend play. For details on these tools, please contact customer support.

Liability Limitations

Right to Suspend Services

rm97 reserves the right to temporarily or permanently suspend services with or without prior notice. If this occurs, players' deposited balance (excluding bonuses) will be refunded, while funds obtained through bonuses can only be returned after the wagering requirements have been met.

Platform Liability Limitations

rm97 —

  • Is not responsible for financial losses resulting from players' own gaming decisions
  • Is not responsible for losses caused by technical issues, network failures, or server problems
  • Is not responsible for damages resulting from a player's own login failure or actions

Account Closure and Restrictions

Closure at the Player's Own Request

Players may close their rm97 account at any time by contacting customer support. Any bonus funds that have met the wagering requirements before the account is closed can be withdrawn.

rm97's Right to Close Accounts

If rm97 finds that these terms and conditions have been violated, it may, without prior notice —

  • Temporarily suspend the account
  • Permanently close the account
  • Void funds obtained through bonuses or fraudulent activity

Complaint Resolution Process

Submitting a Complaint

For any service-related matter, players must first contact rm97's 24/7 Live Chat customer support directly in Myanmar language. The support email is [email protected], and the customer support team will handle every case with full transparency.

Finality of Decisions

In disputes related to gameplay, rm97's server logs and database records will be treated as the official reference, and decisions based on those records will be considered final.

Terms and Conditions — FAQ

You must be 21+ to use the rm97 platform. Anyone under 21 is strictly prohibited from accessing any of our services.

No. Each player may only hold one account. If multiple accounts are found, all additional accounts will be closed and any bonuses earned may be forfeited.

To withdraw winnings from a welcome bonus, you must meet a wagering requirement of 20x the bonus amount. For example — if you receive a bonus of 20,000 Ks, you need to wager 20,000 Ks × 20 = 400,000 Ks before the bonus winnings can be withdrawn.

For all payment methods (KBZPay, Wave Money, AYA Pay, CB Pay), the minimum deposit is 3,000 Ks and the minimum withdrawal is 30,000 Ks.

Withdrawals are normally processed within 15 minutes to 2 hours. However, if account verification is required, it may take longer. If you encounter any issues, please contact customer support.

No. All deposits and withdrawals must be made from the player's own payment account. Using a third party's account is strictly prohibited. If this policy is violated, the deposit may be rejected.

When rm97 updates these terms, the "Last Updated" date on this page will be changed. If you continue using the platform after changes are published, you are considered to have accepted them. We recommend checking this page regularly.

For any complaint, you can contact rm97's 24/7 Live Chat customer support directly in Myanmar language. You can also reach us by email at [email protected]. Our customer support team handles every case with full transparency.

Ready to play safely at rm97?

Once you understand these terms and conditions, you can log in and start playing. If you have any questions, contact customer support.

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