How do I get in touch if I have questions about my personal data?

For data protection queries, you can email support@rm97.run or reach us in Myanmar language through Live Chat, available 24/7. Every message will be handled with care.

Privacy Protection Policy

rm97 Privacy Policy

Q: Can I request that my data be deleted?

Yes, you can. Contact support@rm97.run to request deletion of any data we are not legally required to retain. Please note that financial records and data we must keep by law may be subject to restrictions.

This page clearly explains how rm97 protects and safeguards your personal data.

About the Privacy Policy

Last Updated: 30 October 2026

This Privacy Policy is an official document written to clearly explain how personal information of players using the rm97 online platform is collected, used, and why it is retained.

By continuing to use rm97's website, mobile platform, and services, you are considered to have read and accepted the terms of this policy. If you do not agree with the policy, we ask that you stop using our services.

This policy does not apply to any third-party sites linked from within the rm97 service. Any external links are followed entirely at your own responsibility.

Types of Data We Collect

1.1 Information You Provide

This includes information you submit yourself when registering an account, making deposits or withdrawals, or contacting customer support. For example —

Full name
Date of birth (to verify you are 21 or older)
Email address
Payment account numbers (KBZPay, Wave Money, AYA Pay, CB Pay)
Customer support contact records

1.2 Automatically Collected Information

When you access the rm97 platform, technical data is automatically recorded. These include —

IP address (Internet Protocol address)
Browser type and version
Device type and operating system
Pages visited, game history, and activity timestamps
Cookies and similar tracking technologies

1.3 Information Received from External Sources

For payment processing, information related to deposits and withdrawals made through KBZPay, Wave Money, AYA Pay, or CB Pay is obtained from those payment companies. That information is used solely for financial security and protection purposes.

How we use your data

rm97 uses your personal information only for the following purposes —

To create and manage your account
To verify deposits and withdrawals
To maintain game records and manage bonus programs
To provide customer service and technical support
To prevent fraud and maintain platform security
To fulfil legal obligations
To send you offers and notifications we think you may be interested in (you can opt out at any time)
To analyse data and improve platform services

We do not sell your personal information to third parties, nor do we share it with any external party for advertising purposes.

Cookies and tracking technologies

What are Cookies

Cookies are small data files stored on your device (browser) that help players access the rm97 website smoothly. They are used for authentication, saving settings, and measuring website performance.

Types of Cookies

Essential Cookies — to keep account login and payment functions running smoothly
Preference Cookies — to save your language choice and other preferences
Analytics Cookies — to track site visits and measure service improvements

Opting out of Cookies

You can block Cookies in your browser settings, but please note that doing so may affect the smooth running of some rm97 services (such as account login and payments).

Situations where data is shared

4.1 Payment services

For deposits and withdrawals, we share only the minimum data necessary to carry out financial checks with KBZPay, Wave Money, AYA Pay, and CB Pay. Those companies operate under their own privacy policies.

4.2 Legal requests

We disclose data only when legally required to do so, such as in response to a legal demand or during a fraud investigation. When this happens, we will notify you in advance where possible, unless we are legally restricted from doing so.

4.3 What we never sell

rm97 never sells, rents, or transfers your personal information to third-party advertising companies, data brokers, or advertising platforms.

Data protection methods

5.1 SSL encryption

All data transfers on the rm97 platform are protected by SSL (Secure Socket Layer) encryption. This means the data you send travels across the network in encrypted form and cannot be intercepted by outside parties.

5.2 Access control

Your data can only be accessed by rm97 staff and departments that genuinely need it. Every access is logged and monitored. Staff handling personal data must strictly follow established procedures.

5.3 Data retention period

Player data is retained for as long as required to meet legal obligations. Data that is no longer needed after an account is closed will be deleted or anonymised once the set retention period has passed.

Players' data rights

Right to access

You can request a copy of the data rm97 holds about you. We will provide it after verification.

Right to correction

If any of your personal information is inaccurate, contact us and we will correct it promptly.

Right to request deletion

You may request deletion of data that is not required to be retained by law. Financial records may be subject to legal retention limits.

Right to opt out of marketing communications

If you do not wish to receive promotional notifications, you can contact customer service to opt out.

Under 21 Protection Policy

rm97 is a platform open to players aged 21 and above only. We do not intentionally collect personal information from children or anyone under the age of 21.

Date of birth verification is required during account registration to prevent players under 21 from accessing the platform. If we become aware that someone under 21 has registered, their data will be deleted immediately.

For more information about child protection, please visit the Responsible Gaming section.

Policy Updates and Notifications

rm97 may update this privacy policy from time to time in line with service improvements and legal requirements. Any changes will be posted on this page and the "Last Updated" date will be revised immediately.

For significant changes, registered players will be notified by email. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

If you have any questions about the policy, you can contact us at [email protected] or reach us instantly via 24/7 Live Chat.

Questions about Privacy Protection

rm97 protects all data you submit using SSL encryption. Access is controlled through a strict system, and only staff and departments that genuinely need it can view your data. We are committed to keeping the platform secure and trustworthy.

Never. rm97 will not sell, rent, or share your personal information with any third-party advertising companies, data brokers, or outside organisations. Only data that is strictly necessary for payment processing is shared, and it remains protected.

Yes, you can. Contact [email protected] to request deletion of any data we are not legally required to retain. Please note that financial records and data we must keep by law may be subject to restrictions.

You can refuse cookies through your browser settings. However, be aware that doing so may also block cookies used for login and payments. Without allowing those types, some rm97 services may not work properly.

Check the "Last Updated" date on this page. For significant changes, registered players will be notified by email. You can also visit the rm97 website regularly and check this page from time to time.

For data protection queries, you can email [email protected] or reach us in Myanmar language through Live Chat, available 24/7. Every message will be handled with care.